It can’t hurt to call the business before you buy a certificate, too. It’s also wise to tell the merchant you have a voucher before ordering, so you don’t get in a pickle like the Easton diner. Use your certificates soon because they do expire. “Refunds will be granted quickly if the actual merchant goes out of business or you are obstructed from using your legitimate certificate after allowing us a fair chance to resolve the issue.”īefore buying a DoubleTakeDeals, Groupon or similar offer, read the fine print and check the refund policy. “Refunds are only granted for clear and obvious mistakes, not changes of heart,” according to the terms on the DoubleTakeDeals website. He said customers must realize there are terms that apply.īut he said they always should ask if they encounter a problem. “We’re a common-sense refund shop,” he said.ĭoubleTakeDeals also will issue refunds in many cases to customers who have trouble redeeming a certificate because of exclusions or other reasons, Barrett said, though customers making repeat requests might not get such easy treatment. If DoubleTakeDeals hears that a merchant has closed and it is able to verify the closure, it refunds the purchase price of everyone who bought that deal, General Manager Kirk Barrett said. “The girl was very nice and said they are aware of the closure of the restaurant and will refund the money. Sacks called DoubleTakeDeals and said she didn’t get any double talk. I told her once a business closes, you usually are out of luck if you’re holding a gift certificate. Sacks asked if I knew anything about getting a refund. She paid $10 for a $20 DoubleTakeDeals voucher to Jack Creek Steakhouse & Cantina in Hanover Township, Lehigh County, which closed before she could use it. A Groupon competitor, DoubleTakeDeals of Lancaster County, also offers refunds in some situations.
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